Refund and Returns Policy

1. Services Refund Policy

1.1 General Terms

At Afreen Rahat, we are committed to providing exceptional services, including Website Design, E-mail Marketing, Website SEO, Content Writing, Branding, and e-Books. Our goal is to ensure your satisfaction with our services. However, if you are not completely satisfied, you may be eligible for a refund under the following terms:

1.2 Eligibility for Refund

Refund Request Period: Refund requests must be made within 3 days of the service delivery date.
Submission of Request: Refund requests must be submitted in writing via email to [email protected]. The request should include a detailed explanation of why the service did not meet your expectations.

1.3 Non-Refundable Services

Accepted Services: Services that have been fully delivered and accepted by the client.
Custom Projects: Projects where significant time and resources have been invested.
Revised Services: Services where revisions or corrections have been offered and/or implemented to meet the client’s satisfaction.

1.4 Partial Refunds

Discretionary Refunds: Partial refunds may be considered at our discretion for services where some work has been completed but not delivered to the agreed-upon standards.

1.5 Refund Process

Approval and Processing: Once a refund is approved, it will be processed within 7-20 business days.
Payment Method: Refunds will be issued to the original payment method used at the time of purchase.

1.6 Contact for Issues

If you are unhappy with any aspect of our service, please contact us at [email protected]. We are committed to working with you to resolve any issues and ensure your satisfaction.

2. Digital Content Refund Policy

2.1 General Terms

At Afreen Rahat, we aim to ensure you are completely satisfied with your digital content purchases. However, due to the nature of digital products, our policy is as follows:

2.2 Non-Returnable Items

Digital Products: Magazines, newspapers, eBooks, audiobooks, digital magazines, newspapers, access codes, and gift cards are not returnable or exchangeable.

2.3 Issues with Digital Content

Compatibility and Quality Issues: If you are experiencing compatibility or quality issues with your digital content, please contact us at [email protected] for assistance. We will work with you to resolve any issues to ensure your satisfaction.

3. Subscription Refund Policy

3.1 General Terms

Subscriptions can be cancelled at any time. Our policy for refunds on subscriptions is as follows:

3.2 Eligibility for Refund

Unused Portion: You may receive a full or partial refund for any unused/unredeemed portion of the subscription.
Submission of Request: Refund requests must be submitted via email to [email protected] with your subscription details and the reason for cancellation.

3.3 Refund Process

Approval and Processing: Once a refund is approved, it will be processed within 7-20 business days.
Payment Method: Refunds will be issued to the original payment method used at the time of purchase.

4. Contact Us

If you have any questions or need assistance with your refund or return, please contact us at:

Email: [email protected]
Website: www.afreenrahat.com

We value your business and are committed to providing you with high-quality services and products. Thank you for choosing Afreen Rahat.